FREQUENTLY ASKED QUESTIONS
WHO CAN I CONTACT ABOUT MY MEMBERSHIP?
All Monthly and Annual Memberships are collected by Ashbourne Membership Management. You can see full details of your Membership Terms and Conditions here: https://ashbourne-memberships.com/terms-conditions-online-gym-contract/ You can contact Ashbourne about all your membership queries by emailing them at: membershipsie@ashbournemanagement.co.uk
HOW CAN I CANCEL MY ROLLING MONTHLY MEMBERSHIP?
To cancel your rolling monthly membership please email Ashbourne at membershipsie@ashbournemanagement.co.uk stating your name, gym, and reference number. Cancellations must be made at least two weeks prior to the membership collection date, and you must also inform your bank if paying by direct debit. Cancellations cannot be requested or facilitated at the gym reception or on social media.
WHAT DOES “NO CONTRACT” MEAN?
It means exactly that; there is no minimum contract duration beyond your first month. Monthly memberships are rolling, so auto-renew each month until you choose to cancel. Cancellation requests must be sent two weeks prior to your membership collection date which is confirmed on joining and by follow up email.
WHAT HAPPENS ONCE I HAVE PAID FOR A MEMBERSHIP?
You’ll receive a confirmation email from Ashbourne Management with a reference number. Membership starts immediately upon payment. On your first visit, you must visit gym reception with your reference number and valid photo ID (passport, driver’s licence, or Garda Age Card) to collect your membership card.
WHAT IS THE MINIMUM AGE FOR JOINING?
Members and guests must be 16 years or older to join. ID (passport, driver’s licence, Garda Age Card) is required.
CAN I TOUR THE GYM BEFORE JOINING?
Yes. Just ask at reception and a team member will show you around.
CAN I TRIAL BD GYMS BEFORE JOINING?
Guest passes are available at reception for €10 per day.
WILL I RECEIVE A MEMBERSHIP CARD?
Yes. You will receive a card on your first visit and must swipe it at the turnstile each visit. No access without it.
WHAT HAPPENS IF I FORGET MY MEMBERSHIP CARD?
There is no access to the gym without your membership card.
WHAT HAPPENS IF I LOSE MY MEMBERSHIP CARD?
A replacement card can be purchased at reception for €10.
CAN I SUSPEND OR PAUSE MY MEMBERSHIP?
Only Annual Memberships can be suspended on medical grounds. Suspension begins from the date you inform the gym in writing and must include a doctor’s note, up to a maximum of 6 months.
CAN I TRANSFER MY MEMBERSHIP?
Memberships are not transferable between gyms or individuals.
CAN I USE ALL GYMS OR JUST THE GYM I JOINED?
Membership is specific to the gym you join and does not include access to other locations.
IS CAR PARKING AVAILABLE?
Yes. Car parking is available at all locations for a maximum of 2 hours while using the gym.
ARE THERE SHOWERS AND LOCKERS AVAILABLE FOR USE IN THE CHANGING ROOMS?
Yes, to both, showers and lockers. Lockers can only be used while on the premises. You can bring a padlock for use or purchase one through our vending machines. Lockers cannot be used overnight; any locked lockers are clipped and emptied on close each evening.
WHAT ARE THE GYM RULES?
You can see our Gym Rules and Terms and Conditions in full. These are also displayed in our gyms and changing rooms.
WHAT SHOULD I BRING TO THE GYM?
In the interest of hygiene, all members must carry and use a hand towel to wipe down equipment and mats. Surface cleaner and tissue are provided. You must carry a hand towel. Water is strongly recommended.
WILL I BE SHOWN HOW TO USE THE EQUIPMENT WHEN I JOIN?
Yes. If required, we will provide an induction on how to use the equipment. Just ask a member of the fitness team at reception.